Welcome to Sorrel & Co. The terms "we", "us", and "our" refer to Sorrel & Co LLC. We operate sorrel.skin and all related information, content, features, tools, products, and services (the "Services"). Sorrel & Co is powered by Shopify, which enables us to provide the Services to you.

These Terms of Service ("Terms"), together with any policies referenced herein, describe your rights and responsibilities when you use the Services. Please read them carefully. By visiting or using the Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not use the Services.

By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence. You are responsible for ensuring that your use of the Services complies with all laws applicable to you.

You may be asked to provide information including your email address, billing, payment, and shipping details. You represent that all information you provide is accurate, current, and complete. You are solely responsible for maintaining the security of your account credentials and for all activity under your account. You may not transfer, sell, or assign your account to any other person.

We have made every effort to accurately represent our products. Product colours or appearance may vary from how they appear on your screen due to device display settings. We do not warrant that product quality will meet your expectations or match depictions in our store.

Product descriptions are subject to change without notice at our sole discretion. We reserve the right to discontinue any product at any time and to limit quantities available to any person, geographic region, or jurisdiction.

Dietary supplements sold through the Services, including the Collagen Powder with Hydrolyzed Bovine Collagen, are not intended to diagnose, treat, cure, or prevent any disease. Results vary by individual. Consult a qualified healthcare provider before use if you are pregnant, nursing, or managing a medical condition.

When you place an order, you are making an offer to purchase. Sorrel & Co reserves the right to accept or decline any order at its discretion. Your order is not accepted until we confirm acceptance and process your payment. Please review your order carefully before submitting — we may be unable to accommodate cancellation requests after an order is accepted.

If we do not accept, modify, or cancel your order, we will attempt to notify you at the email, billing address, or phone number provided at the time of purchase.

Your purchases are subject to our Refund Policy.

Prices, discounts, and promotions are subject to change without notice. The price charged for a product will be the price in effect at the time you place your order, as confirmed in your order confirmation email. Posted prices do not include taxes, shipping, or handling charges unless expressly stated.

You agree to provide current, complete, and accurate payment information for all purchases. You represent that: (i) your payment information is true and correct; (ii) you are authorised to use the payment method provided; (iii) charges you incur will be honoured by your card issuer; and (iv) you will pay all amounts due including applicable taxes and shipping.

Our products are fulfilled by Supliful, a third-party fulfilment provider. All delivery timelines are estimates and are not guaranteed. We are not liable for delays caused by shipping carriers, customs processing, or events outside our control. Once your order is transferred to the carrier, title and risk of loss pass to you.

Tracking information will be provided via email and SMS (if you have opted in) once your order ships.

The Services, including all trademarks, trade names, text, images, graphics, product descriptions, video, audio, and the design and arrangement thereof, are owned by Sorrel & Co, its affiliates, or its licensors and are protected by US and international intellectual property laws.

These Terms permit you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, republish, download, store, or transmit any material from the Services without our prior written consent. Unauthorised use may violate federal and state intellectual property laws. All rights not expressly granted are reserved.

"Sorrel & Co" and our logos, product names, and slogans are trademarks of Sorrel & Co LLC. You must not use these without our prior written permission. Shopify's marks are owned by Shopify Inc.

The Services may provide access to tools or links to websites operated by third parties. We do not monitor, control, or endorse third-party tools or sites and are not responsible for their content, accuracy, or privacy practices. Your use of third-party tools is at your own risk. We are not liable for any harm resulting from your access to third-party sites or your use of any products or services offered there.

Sorrel & Co is powered by Shopify, which enables us to provide the Services. All sales and purchases are made directly with Sorrel & Co. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any transaction between you and Sorrel & Co, including any injury, damage, or loss resulting from purchased products. You expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with Sorrel & Co.

All personal information we collect through the Services is subject to our Privacy Policy. Certain personal information may also be subject to Shopify's Privacy Policy. By using the Services, you acknowledge that you have read and understood these policies.

If you opt in to SMS marketing from Sorrel & Co, you consent to receive recurring automated marketing text messages from us at the number provided. Consent is not a condition of purchase. Message and data rates may apply. Reply STOP to opt out at any time. Reply HELP for assistance. Your consent is specific to Sorrel & Co and will not be shared with other brands.

If you submit ideas, suggestions, feedback, reviews, or other content ("Feedback"), you grant Sorrel & Co a perpetual, worldwide, royalty-free, sublicensable licence to use, reproduce, modify, publish, and distribute such Feedback in any medium for any purpose, including to operate, improve, and promote the Services.

You represent that you own or have all rights to your Feedback, that you have disclosed any compensation or incentive received in connection with submitting it, and that your Feedback complies with these Terms. We are not obligated to maintain Feedback in confidence, pay compensation for it, or respond to it.

You agree that your Feedback will not infringe the rights of any third party, will not be unlawful, abusive, or obscene, and will not contain malware or any material that could harm the Services or any user.

Information on the Services may occasionally contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, or availability. We reserve the right to correct any such errors and to change or update information or cancel orders at any time without prior notice, including after an order has been submitted.

You may access and use the Services for lawful purposes only. You may not use the Services: (a) for any unlawful or malicious purpose; (b) to violate any applicable laws or regulations; (c) to infringe our intellectual property rights or those of others; (d) to harass, harm, defame, or intimidate any person; (e) to transmit false or misleading information; (f) to send spam, junk mail, or unsolicited advertising; (g) to impersonate any person or entity; or (h) in any way that restricts or inhibits others' use or enjoyment of the Services.

You also agree not to: (a) upload viruses or malicious code; (b) reproduce, resell, or commercially exploit any part of the Services; (c) scrape or collect personal information of other users; (d) use robots, spiders, automated tools, or AI agents to access the Services without authorisation; or (e) circumvent or bypass any security or access control measures. We reserve the right to suspend or terminate your account at any time without notice for any violation of these Terms.

14.1

This section applies if you use, allow, enable, or cause an automated agent ("Agent") to access, use, or interact with the Services. An "Agent" means any software or service that takes autonomous or semi-autonomous action on behalf of a person or entity, without direct human supervision.

14.2

No Agent may access or interact with the Services unless it complies at all times with the requirements in Section 14.4. No Agent may access the Services if we have requested that it refrain from doing so.

14.3

We may limit, including by technical measures, whether and how any Agent accesses or interacts with the Services.

14.4

Agents must: (i) identify that each request is from an Agent and disclose the Agent's name in the HTTP/HTTPS user agent string using the format "Agent/[agent name]"; (ii) not conceal or obfuscate their nature, including by mimicking human behaviour or bypassing CAPTCHAs; (iii) respond truthfully to any question seeking to determine whether interactions are from a human or a computer; and (iv) not circumvent any measure intended to block, limit, or control Agent access to the Services.

We may terminate your access to the Services at any time without notice at our sole discretion. You will remain liable for all amounts due up to and including the date of termination. The following sections survive termination: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Governing Law, Privacy Policy, and any other provisions that by their nature should survive.

THE SERVICES AND ALL PRODUCTS OFFERED THROUGH THE SERVICES ARE PROVIDED 'AS IS' AND 'AS AVAILABLE' WITHOUT ANY REPRESENTATION, WARRANTY, OR CONDITION OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON-INFRINGEMENT. WE DO NOT GUARANTEE THAT THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE. SOME JURISDICTIONS DO NOT ALLOW THE DISCLAIMER OF IMPLIED WARRANTIES, SO THIS DISCLAIMER MAY NOT APPLY TO YOU IN FULL.

DIETARY SUPPLEMENTS SOLD THROUGH THE SERVICES ARE NOT INTENDED TO DIAGNOSE, TREAT, CURE, OR PREVENT ANY DISEASE. INDIVIDUAL RESULTS VARY. CONSULT A PHYSICIAN BEFORE USE IF PREGNANT, NURSING, OR MANAGING A MEDICAL CONDITION.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, SORREL & CO LLC, OUR PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SERVICE PROVIDERS, AND LICENSORS, OR THOSE OF SHOPIFY AND ITS AFFILIATES, SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES OF ANY KIND — INCLUDING LOST PROFITS, LOST REVENUE, LOSS OF DATA, OR REPLACEMENT COSTS — WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, ARISING FROM YOUR USE OF THE SERVICES OR ANY PRODUCTS PURCHASED THROUGH THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

You agree to indemnify, defend, and hold harmless Sorrel & Co LLC, Shopify, and our respective affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from any losses, damages, liabilities, or claims — including reasonable attorneys' fees — arising out of: (1) your breach of these Terms; (2) your violation of any law or the rights of a third party; or (3) your access to and use of the Services.

We will notify you of any indemnifiable claim. A failure to promptly notify will not relieve you of your obligations unless you are materially prejudiced by the delay. We may control the defence and settlement of any such claim at your expense, but will not settle any claim that imposes non-monetary obligations on you without your consent.

These Terms and any separate agreements under which we provide you Services are governed by and construed in accordance with the laws of the State of Montana, without regard to conflict of law principles. You and Sorrel & Co LLC consent to the exclusive jurisdiction and venue of the state and federal courts located in Yellowstone County, Montana for the resolution of any dispute arising under or relating to these Terms.

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision will be enforced to the maximum extent permitted by applicable law, and the remaining provisions will continue in full force and effect.

Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision. These Terms, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and Sorrel & Co regarding your use of the Services and supersede all prior agreements, communications, and proposals.

You may not delegate, transfer, or assign these Terms or any of your rights or obligations under them without our prior written consent. Any attempt to do so is null and void. We may transfer, assign, or delegate these Terms and our rights and obligations without your consent or notice.

We reserve the right to update or replace any part of these Terms at any time. We will post the revised Terms on this page and update the Last Updated date. We will provide notice of material changes as required by applicable law. Your continued use of the Services after any changes become effective constitutes your acceptance of the revised Terms.

Questions about these Terms should be directed to:

 

Sorrel & Co LLC

Email: hello@sorrel.skin

Address: 3031 Grand Ave #285, Billings, MT 59102

Website: https://sorrel.skin

 

Mobile Terms of Service

Sorrel & Co

Last updated: April 29, 2026

The Sorrel & Co mobile message service (the "Service") is operated by Sorrel & Co (“Sorrel & Co”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Sorrel & Co’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Sorrel & Co through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Sorrel & Co. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to +18557922385 or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Sorrel & Co mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to +18557922385 or email info@sorrel.skin.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

SMS/MMS MOBILE MESSAGE MARKETING PROGRAM TERMS AND CONDITIONS
We are offering an SMS/MMS mobile messaging program (the "Program"), which you agree to use and participate in subject to these Mobile Messaging Terms and Conditions and Privacy Policy (the "Agreement"). By opting in to or participating in any of our Programs, you accept and agree to these terms and conditions, including, without limitation, your agreement to resolve any disputes with us through binding, individual-only arbitration, as detailed in the "Dispute Resolution" section below. The Program uses artificial intelligence ("AI") technology to generate personalized messages, product recommendations, and conversational responses. Some or all messages you receive through the Program may be composed, in whole or in part, by AI systems rather than human agents.

AI-Powered Messaging. Messages you receive through the Program may be generated using artificial intelligence and machine learning technology. This means that some messages, including product recommendations, promotional offers, and conversational responses, are created by AI systems rather than written by a human. You acknowledge and agree that:

(a) AI-generated messages may contain inaccuracies. While we strive to provide helpful and accurate information, AI-generated messages may include errors regarding product details, pricing, availability, promotions, or other information. You should independently verify any product information, pricing, or promotional offers before making a purchase decision.

(b) AI responses are not professional advice. AI-generated messages do not constitute professional, legal, medical, financial, or other expert advice.

(c) Your conversations may be processed by AI. When you reply to messages or engage in conversations through the Program, your responses may be processed by AI systems to generate relevant replies. Your message content, purchase history, and browsing activity may be used by AI systems to personalize your experience.

(d) You may request human assistance. If at any time you prefer to interact with a human representative rather than an AI system, you may request human assistance by contacting us at [CONTACT METHOD].

By participating in the Program, you agree to receive recurring automated marketing mobile messages, including AI-generated content, personalized product recommendations, and conversational AI responses, at the phone number associated with your opt-in. You understand that consent is not required to make any purchase from Us. While you consent to receive messages sent using an autodialer and/or AI-generated content, the foregoing shall not be interpreted to suggest or imply that any or all of Our mobile messages are sent using an automatic telephone dialing system ("ATDS" or "autodialer"). You specifically consent to receiving messages where the content is generated, in whole or in part, by artificial intelligence systems.
If you do not wish to continue participating in the Program or no longer agree to this Agreement, you agree to reply STOP to any mobile text message from Us in order to opt out of the program. You may receive an additional mobile message confirming your decision to opt-out. You understand and agree that the foregoing options are the only reasonable methods of opting out. You understand and agree that attempting to opt out by texting other words or verbally requesting one of our team members to remove you from our list is not accounted for as a reasonable means of opting out.
You acknowledge that the message frequency is various and that consent is not a condition to purchase. The program involves recurring mobile messages, and additional mobile messages may be sent periodically based on your interaction with us.
Data Use for AI Personalization. To provide you with personalized messages and recommendations through the Program, we may use information including your purchase history, browsing activity, product preferences, and prior message interactions. This information may be processed by AI systems, including third-party AI service providers, to generate relevant and personalized communications. We do not sell your personal information to third parties. Our AI service providers are contractually prohibited from using your personal information to train their general-purpose AI models.

You must have a wireless device of your own, be capable of two-way messaging, be using a participating wireless carrier, and be a wireless service subscriber with text messaging service. Not all cellular phone providers carry the necessary service to participate. Check your phone capabilities for specific text-messaging instructions.
You may not use or engage with the platform if you are under thirteen (13) years of age. If you use or engage with the platform and are between the ages of thirteen (13) and eighteen (18) years of age, you must have your parent's or legal guardian's permission to do so. By using or engaging with the platform, you acknowledge and agree that you are not under the age of thirteen (13) years, are between the ages of thirteen (13) and eighteen (18), and have your parent's or legal guardian's permission to use or engage with the platform, or are of adult age in your jurisdiction. By using or engaging with the platform, you also acknowledge and agree that you are permitted by your jurisdiction's Applicable Law to use and/or engage with the Platform.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE AND OUR SERVICE PROVIDERS SHALL NOT BE LIABLE FOR ANY DAMAGES ARISING FROM OR RELATED TO: (A) INACCURACIES, ERRORS, OR OMISSIONS IN AI-GENERATED MESSAGES, INCLUDING INCORRECT PRODUCT INFORMATION, PRICING, OR AVAILABILITY; (B) ANY DECISION YOU MAKE BASED ON AI-GENERATED CONTENT; (C) ANY PRODUCT RECOMMENDATION GENERATED BY AI SYSTEMS; OR (D) THE PERFORMANCE, RELIABILITY, OR AVAILABILITY OF AI FEATURES. THE PROGRAM AND ALL AI-GENERATED CONTENT ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND.

You warrant and represent to Us that you have all necessary rights, power, and authority to agree to these Terms and perform your obligations hereunder, and nothing contained in this Agreement or in the performance of such obligations will place you in breach of any other contract or obligation. The failure of either party to exercise in any respect any right provided for herein will not be deemed a waiver of any further rights hereunder. If any provision of this Agreement is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that this Agreement will otherwise remain in full force and effect and enforceable. Any new features, changes, updates, or improvements of the program shall be subject to this Agreement unless explicitly stated otherwise in writing. We reserve the right to change this Agreement from time to time. Any updates to this Agreement shall be communicated to you. You acknowledge your responsibility to review this Agreement from time to time and to be aware of any such changes. By continuing to participate in the program after any such changes, you accept this Agreement, as modified.
For any questions, you can contact us for more information about the program.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.